WhatsApp Live Chat Widget

WhatsApp Live Chat Widget

Software Updates

May 14, 2024 ● 2 min read

WhatsApp Live Chat Widget
A business owner can integrate WhatsApp into their live chat widget, allowing customers to inquire about products, receive support, and make purchases directly through WhatsApp, enhancing customer engagement and driving sales.
WhatsApp Live Chat Widget: This feature enables businesses to seamlessly engage with visitors on their website via WhatsApp, enhancing communication and customer support capabilities.

⭐️ Why Does It Matter To Your Business?

  • Expanded communication channels: Businesses can now leverage WhatsApp alongside SMS and email within the live chat widget, providing additional convenience for both businesses and website visitors.

  • Enhanced customer engagement: By offering WhatsApp as a communication option, businesses can meet customers on their preferred messaging platform, leading to higher engagement and satisfaction levels.

  • Streamlined support process: With WhatsApp integration, businesses can efficiently handle customer queries and support requests, improving response times and the overall customer service experience.

⭐️ How To Use WhatsApp Live Chat Widget:

  1. Access the “Sites” tab from the left navigation menu, then click on “Chat Widget” from the upper navigation menu, and then click on “Chat Type.”

  2. Now select the option of WhatsApp Chat.

  3. With the WhatsApp chat option, go to the widget window to do the customization of text, colors, branding, and forms with email/phone.

  4. Once the setup is done, the last part is to select the WhatsApp number. This is the number to which the message from the businesses will be redirected when the chat is initiated.

This feature enriches communication capabilities within the CRM, enabling businesses to engage with customers seamlessly on WhatsApp, thereby enhancing customer satisfaction and support processes.

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