Voicemail Detection Added To IVR For Better Call Routing

Voicemail Detection Added To IVR For Better Call Routing

Software Updates

April 11, 2024 ● 2 min read

Voicemail Detection Added To IVR For Better Call Routing
A small real estate agency uses the CRM’s voicemail detection feature to automate its call handling process. When a client’s call reaches voicemail, the system automatically sends a personalized text message with available appointment slots, ensuring swift follow-up and engagement.
Voicemail Detection Added To IVR For Better Call Routing: This latest update enables businesses to differentiate between answered calls and those directed to voicemail, optimizing call connections and follow-up actions.

⭐️ Why Does It Matter To Your Business?

  • Enhanced call handling: Detect whether calls are answered by individuals or directed to voicemail, ensuring efficient call connections and appropriate responses.

  • Improved customer engagement: Customize follow-up actions based on call outcomes, such as sending texts or scheduling follow-up calls, to maintain effective communication with clients.

  • Streamlined workflows: Utilize voicemail detection within the Workflow Builder to create automated sequences that adapt to various call scenarios, maximizing productivity and responsiveness.

⭐️ How To Use Voicemail Detection Added To IVR For Better Call Routing:

  1. Access the automation tab from the left navigation menu and select Workflows and click on the “+Create Workflow” button. Or edit an existing one.

  2. Choose to create from scratch or use a template.

  3. Now Add “Start IVR Trigger” from the triggers list.

  4. Select the required phone number under the Filters tab.

  5. Now add the Connect Call Action from the actions list.

  6. In the “Connect Call” actions settings, turn on the toggle for “Detect Voicemail” feature. And click on the “Save Action” button.

  7. Now add the If/Else action in the workflow.

  8. While adding the condition, select “IVR Connect Call” field.

  9. Now select Connect Call Call status fields under “IVR Connect Call” Field.

  10. Add the operator as “Is” and select the Call Status ( e.g Completed , voicemail , busy etc).

  11. Similarly add another branch with the “Call Status Is Voicemail”.

By integrating voicemail detection into call workflows, the CRM empowers businesses to efficiently manage call connections, personalize follow-up actions, and streamline communication processes, ultimately enhancing customer engagement and workflow effectiveness.

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