GHL New Feature: Communities

GHL New Feature: Communities

Software Updates

July 10, 2023 ● 2 min read

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Introducing... Communities!!!

I’m thrilled to share an exciting update from our team that will revolutionize the way you connect and engage with your contacts. Introducing Communities, a powerful new feature designed to create dedicated spaces where contacts from a specific location can come together, collaborate, and interact like never before.

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With Communities, you can now establish a vibrant online community that fosters meaningful discussions, content sharing, and collaboration among your contacts. It’s a game-changer for building strong relationships and enhancing communication within your network.

One of the key benefits of Communities is the ability to set up domain-specific groups. This means you can create communities that are tailored to specific locations, allowing contacts within those areas to join and engage in discussions relevant to their local interests and needs. Whether it’s connecting with like-minded professionals, sharing industry insights, or seeking advice, Communities provides a dedicated space for focused interaction.

Creating a community is a breeze. With just a few simple steps, you can set up your own community groups, define the topics or themes, and invite contacts to join. Once inside the community, members can explore various types of posts, such as articles, images, videos, and more. They can like and comment on posts, offering their insights, opinions, and appreciation for valuable contributions.

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Here is a breakdown of the fields you need to fill in,

Group Name: This field is where you provide a unique name for your group, which will serve as the main identifier for your community. This should be related to the group’s purpose or topic. For example, if you’re creating a group about digital marketing, you might name it “Digital Marketing Enthusiasts.”

Group URL (Group Slug): This is the unique web address where your group will be located. It should be easy to remember and share. Typically, it might be a simplified or abbreviated version of your group name, such as “digital-marketing” if your group name is “Digital Marketing Enthusiasts.”

Group Description: This section should briefly outline what your group is about, the kind of discussions that will take place, and what members can expect from being a part of the group. For instance, you might describe the Digital Marketing Enthusiasts group as “A community for digital marketing professionals and enthusiasts to share strategies, tools, and trends in the industry.”

Brand Color: Choose a color that represents your group or your brand. This color will be used in various aspects of your group’s design to provide a consistent look and feel.

Favicon: This small icon will appear in the browser tab when someone is viewing your group. Ideally, It should be a small version of your logo or a symbol representing your group.

Cover Image: The main image will appear at the top of your group’s page. It should be visually appealing and relevant to your group’s topic. The recommended aspect ratio is 16:9, and the image should be clear at a resolution of 200×200 pixels.

Logo: This is the main logo for your group, which will appear in various places, such as the group switcher. It should ideally be square, with a 1:1 aspect ratio, and clear at a resolution of 200×200 pixels

Moreover, Communities brings enhanced collaboration to the forefront. Through the ability to leave comments and engage in conversations, your contacts can actively collaborate on projects, exchange ideas, and support each other’s endeavors. It’s a powerful platform for fostering connections, nurturing partnerships, and driving collective growth.

To make it even more exciting, the Communities feature seamlessly integrates with the client portal. This means that contacts within the designated location can access and participate in community groups directly through their client portal, providing a seamless and convenient experience.

The Highlevel Help Docs lays out these main points…

Group Creation: Users can create multiple groups based on specific interests, topics, or industries. These groups serve as sub-communities where members can engage in focused discussions, share insights, and collaborate on projects.

Domain Setup: The platform allows users to set up their custom domain or use a pre-configured subdomain, providing a personalized experience for community members.

Community Customization: Users can customize their communities, including group name, description, URL, branding (colors, logos, cover images), and promotional links. This allows users to create a unique and branded experience for their community members.

Group Management: The person who creates a group becomes the owner and assumes administrative responsibilities and privileges. This feature offers different roles for group management, including admins, moderators, and members, each with its permissions and responsibilities.

Membership Management: Potential members can join a group by creating a community profile and signing up via the group’s unique URL. Once they sign up, they can participate in any available community groups.

Learning and Networking Opportunities: The communities provide a platform for users to learn from various courses, participate in discussions and events, vote in polls, and connect with like-minded individuals.

To allow members to join your group, they must sign up using the group’s unique URL and create a community profile. It’s important to note that the community profile will be shared across all groups within the same community.

  • Send an email or SMS to potential members, providing them with the group’s URL and inviting them to join.

  • Members can click on the provided URL, leading them to a page where they can join the group.

  • Upon clicking “Join Group,” they will be prompted to sign up for the client portal.

  • Once they sign up or log in, they gain access to the client portal and can choose to participate in any of the available groups within the community.

  • Members can join multiple groups within the community based on their interests or preferences.

The possibilities are endless with Communities. Whether you want to build a thriving professional network, facilitate knowledge sharing, or create a space for customers to connect and provide feedback, this feature empowers you to take your engagement to new heights.

Before we wrap up, checkout these key notes & FAQ’s that the developers have laid out….

  • All sub-account users, including account users, admins, agency users, and agency admins, can create a community group.

  • Users automatically become the group’s owner when they create a group. It’s important to note that group ownership cannot be transferred to another user.

  • Sub-account and agency admins gain admin privileges automatically when they log into the community from the platform.

  • Conversely, sub-account and agency users become group moderators when they log in from the builder platform.

  • This distinction in roles allows for effective management and moderation of the group, ensuring that admins and moderators have the necessary permissions and responsibilities based on their user type and platform access.

  • By adhering to these role assignments, sub-account admins, agency admins, sub-account users, and agency users can effectively participate in and manage the community groups within the platform.

Q: Can I integrate my existing website with my Communities platform?

A: While you can’t directly integrate your existing website with the Communities platform, you can link the two. You can share links to your Community groups on your website and vice versa, enabling easy navigation for your users.
Q: Is there a limit to the number of groups I can create within my Community?

A: At this time, there are no limits on the number of groups or number of users within groups in a Community. But that will change down the line. Stay tuned.

Q: What happens if I change the URL of my community group?

A: Changing the URL of your community group will affect the accessibility of your group. All previous links shared with the old URL will no longer work, and users must use the new URL to access the group.

Q: Can I monitor the activities within my community groups?

A: As an admin or group owner, you can monitor the activities within your community groups. You can view discussions, manage members, and even intervene when necessary to ensure a healthy and productive community environment.

Q: How can I promote active engagement in my community groups?

A: There are several ways to promote active engagement in your community groups. You can regularly share interesting content, ask thought-provoking questions, hold events or competitions, and encourage members to share their thoughts and ideas.


Ready to get started? Our comprehensive video tutorial will walk you through the setup process, demonstrate how to customize your community groups, and share tips and best practices for maximizing engagement. It’s time to unlock the full potential of collaboration, foster a sense of belonging, and create a vibrant community that propels your business forward.

Join us in embracing this exciting update and let’s build thriving Communities together!

⭐️ How To Use Recurring Social Posts | Social Planner & Calendar View:

  1. Access the “Marketing” tab from the left navigation menu, click on “Social Planner” from the upper navigation menu, and then click on “+ New Post > + Create New Post.”

  2. Select the social account by filling out the box.

  3. Fill out the details according to your requirements and click on Post > Schedule Recurring Posts.

  4. Select the repeat day, week, month, or year from the drop-down list.

  5. In the Recurring Posts, you can see the added post. By clicking on the three dots, you can edit, clone, or delete the post.

  6. To view the recurring posts on the calendar, click on Open Planner.

  7. Here you can see the added recurring post on your calendar.

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