Live Chat

Live Chat

Software Updates

December 23, 2023 ● 2 min read

Live Chat
Introducing Live Chat, a game-changing addition to our CRM that empowers you to engage with website visitors in real-time, offering instant assistance and elevating customer satisfaction. With Live Chat, you can create meaningful interactions, personalize your chat widget, and streamline your communication, all within one seamless platform.
Live Chat: Live Chat is a powerful addition to our CRM platform designed to revolutionize customer engagement by enabling real-time communication with website visitors. This feature offers instant assistance, creating a direct channel between businesses and their audience. 👇🏻

⭐️ Why Does It Matter To Your Business?

  • Instant Communication: Bridge the gap between users and their audience with immediate assistance at their fingertips.

  • Enhanced Customer Satisfaction: Reduce response times, elevate engagement, and deliver exceptional customer experiences.

  • Streamlined Configuration: Easily fine-tune the chat widget’s appearance and personalize its elements, such as avatar, color scheme, branding, and introductory messages.

⭐️ How To Use Live Chat:

  1. Configure Live Chat Widget:

Navigate to Sites > Chat Widget > Chat Type > Live Chat.

  1. Personalize the chat widget by adjusting the avatar, color scheme, agency branding, and legal message display in the Widget Window settings.

Craft engaging introductory messages for visitors.

Configure fallback time settings for periods of inactivity and acknowledgment messages.

  1. Obtain the chat widget code for easy website integration. Copy this code in the body or the footer section of your website.

  1. A new window with the chat widget code will appear. click on copy code.

  1. Navigate to the website builder and click on “Edit”.

  1. Choose a page to edit.

  1. Add an element and choose Custom Code.

  1. Open the code editor and paste the code here.

With Live Chat, you'll enhance your customer interactions, deliver quick assistance, and boost customer satisfaction while streamlining the setup for a seamless experience.

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