IVR Enhancements | Added “Say Play” Option To Record Voicemail Action

IVR Enhancements | Added “Say Play” Option To Record Voicemail Action

Software Updates

January 2, 2024 ● 2 min read

IVR Enhancements | Added "Say Play" Option To Record Voicemail Action
Exciting news for our CRM users! We’ve just enhanced our IVR system to make recording even easier – introducing the ability to play a beep before recording and add personalized voicemail instructions. This streamlined feature ensures a smoother workflow, saving you time and effort in managing your IVR processes.
IVR Enhancements | Added “Say Play” Option To Record Voicemail Action: Our CRM’s latest IVR enhancement now allows users to play a beep and add voicemail instructions in the workflow Builder, streamlining the recording process by providing a beep sound and customizable voice instructions before recording.

⭐️ Why Does It Matter To Your Business?

  • Effortless Recording: The “play a beep” option simplifies the recording process, indicating the start of recording without the need for additional actions.

  • Customizable Instructions: Users can add personalized voicemail instructions, reducing the need for separate actions and enhancing user guidance during the recording process.

  • Streamlined Workflow: This enhancement is designed to make IVR usage easier and more efficient, saving time and effort for users on the LC phone system.

⭐️ How To Use IVR Enhancements | Added Say_Play Option To Record Voicemail Action:

To start using this feature, follow these straightforward steps:

  1. Access the automation tab from the left sidebar menu. then go to the workflows tab and click on “+ Create Workflow”.

  2. Choose to create from scratch or edit an existing one.

  3. To use “ Record Voicemail ” action in the workflow make sure to use “ Start IVR Trigger “ otherwise it will not show up in the Actions List.

  4. After selecting the trigger choose a Phone Number you want to use and then click save trigger.

  5. Now select “Record Voicemail “ action from the actions list.

  6. In the IVR section, locate the new “Play a Beep” option. Toggle the option to enable or disable the beep sound before recording.

  7. Optionally, enable the “Add Voice Instructions” feature. Write or upload an audio file with personalized instructions for users.

Save the changes, and experience a streamlined IVR recording process with the added benefits of a beep indicator and customized instructions.

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