IVR Calls | In App Calling For Web & Mobile

IVR Calls | In App Calling For Web & Mobile

Software Updates

May 29, 2024 ● 2 min read

A business uses the IVR Call Routing Enhancements to ensure all incoming client calls ring on both their office web app and mobile devices, ensuring no important calls are missed.

IVR Calls | In App Calling for Web & Mobile: This feature enables businesses to direct calls from the IVR system to ring on both the web and mobile apps, improving call management flexibility.

⭐️ Why Does It Matter To Your Business?

  • Streamlined Workflow: Businesses can now route calls from the IVR to ring simultaneously on the web and mobile apps, enhancing accessibility.

  • Immediate Updates: Real-time call routing ensures that customers can answer calls promptly, regardless of the device.

  • Enhanced Convenience: This feature simplifies call handling by allowing customers to choose how and where they receive calls.

⭐️ How To Customizable Dashboard Elements | Titles, Textboxes & Images:

  1. Access “Settings” in your account.

  2. Access the “My Staff” tab from the left navigation menu. Add an employee or edit an existing one by clicking on the pencil icon.

  3. Scroll down and click on “Call & Voicemail Settings.”

  4. Select the Default Channel for IVR for which you want the Web/Mob App or My Phone number, and click on Save.

  5. Mobile View or IVR Call.

  6. Desktop view of the IVR call.

This feature improves call handling flexibility and efficiency within the CRM, ensuring better customer communication.

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