Incoming Calls On Desktop App

Incoming Calls On Desktop App

Software Updates

August 10, 2023 ● 2 min read

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There’s a new update – Incoming Calls On Desktop App!

In this video, I’ll be discussing an exciting new feature called the incoming call update. This feature allows incoming calls to be received directly on your desktop or web app, providing a smooth and uninterrupted user experience. I’ll explain how this feature works, how to enable it, and how to assign specific phone numbers to users. This update will greatly enhance productivity and make it easier to connect with leads and clients over the phone.

We are thrilled to announce the launch of our highly anticipated Inbound Calls functionality on the Desktop App! This groundbreaking feature empowers your clients to seamlessly manage their incoming calls, ensuring a smooth and uninterrupted user experience.

The Inbound Calls feature is now available on the new My Staff v2 UI, accessible through Labs. Clients can enable this functionality at the user level under My Staff Settings by checking the “Forward calls to web app” checkbox. Once activated, incoming calls assigned to a specific user will directly come into the web app, streamlining call management.

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📍 How to Enable Inbound Desktop Call Feature for Sub-Accounts:

  1. Head to Sub-Account Settings and navigate to Labs.

  2. Look for the “MyStaff V2” option.

  3. Activate inbound calls to Desktop App by toggling the switch.

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🌟 Activating Inbound Calls on Web App:

  1. Navigate to Sub-Account Settings > Click “My Staff” under My Business > Go to Team Management > Click “edit” for the desired Team Member.

  2. Under Call & Voicemail Settings, checkmark the “Forward calls to Web App” option to activate.

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These updates aim to provide a more seamless and efficient user experience while managing calls within our platform. As always, your feedback is invaluable to us, and we eagerly await your thoughts on these new enhancements and features! 🎉

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